Gamefly: A Completely Biased Review
I’ve been a GameFly customer ever since I bought my XBox 360, because it just isn’t convenient for me to rent games from a video store (do they even do that anymore?). If you haven’t heard of GameFly, it’s a service that allows you to rent games through the mail (think NetFlix, but for video games).
The way the service is supposed to work is like this: You pick out a bunch of games from GameFly’s fairly comprehensive inventory and add them to your “GameQ”, which is basically a big list of all the games that you’ve indicated that you want to rent so far. GameFly sends you the first two available games (more about this later) from your “GameQ” and they come to you via USPS. You can keep the games for as long or as short as you want with no late fees, and once you are sick of a game, you send it back in the provided prepaid envelope and GameFly sends you another game from you “Q”.
Sounds simple right?
…It’s not that simple.
<BEGIN RANT>
1. Games are NEVER available! When I signed up for GameFly I had these visions of getting all of the newest, biggest, and baddest games delivered to my doorstep, and that I would rush home slip them into my XBox and kicking alien ass in no time. The reality is that new games are almost never available until weeks, if not months after their initial release. You can add them to you GameQ, but when it says “Availability Low” it means it. The first two games that I received were the two games lowest in my Q, and they were both so ancient that they smelled like my Grandmother’s attic.
2. The games take forever to arrive. One of my favorite things about NetFlix is that when they ship me a movie, it arrives the next day. This is not what happens with GameFly. Most of the time I receive an email notification that a game has shipped 4-5 days before the game actually makes it into my mailbox. The thing is… I could’ve walked the game up from California by then. I suspect that they send out email notifications long before the game hits the mail.
3. The games are not in good condition. They just aren’t. They’re scratched and cracked and some won’t even play at all, which is preferable to the ones that play and then freeze as soon as you are having fun. This is called the GameFly Fun Detector™… it can detect when you are starting to have fun with a game, and it triggers the GameFly Freeze Initiator™ which hard locks the console. It’s very scientific, I won’t pretend to understand it.
4. Once they recieve a return it takes them days to ship you a new game. That’s right…. DAYS… like 4 or 5, when you add this to the additional days that it takes for the games to get back to them in the mail, it becomes almost 2 weeks from the time I send something back to the time that I receive a new game in the mail. It’s funny because they are never late in debiting the $23.99 from my bank account every month, at least they can do something in a timely manner.
5. The customer service sucks. First off, there is not customer service phone number. When this happens I start to act like my father. I get all bewildered and say things like “Customer service just isn’t what it used to be…” and “In my day you could talk to a human being on the other end of the line….” and then I get sad, cause technology is supposed to make our lives easier. Let’s face it folks, email support blows, typically IF I get a reply to a website’s “Contact Us” form, it has little (if anything) to do with my query. This makes me think that there’s an email monkey who’s job it is to cut and paste responses to these things at random, which makes me happy… because I like monkeys.
To illustrate my point here is what happened recently when I contacted GameFly’s email monkey: On December 28th I dropped a game in the mail to return it, I received an email on January 5th saying that they have received it and would ship another game from my Q. On January 9th, having heard nothing, I sent an email to their customer service team stating that it had been 4 days and they still hasn’t shipped me my next game. Finally, on January 11th an email aplology hit my inbox telling me they had shipped another game from the (bottom) of my Q, which not-so-prompty arrived 4 days later. That works out to a full 18 days in between the time the game left my hand until I had another one. At $23.99 per month - 18 days = $13.93!
6. They’re the only game in town. Most of their competitors look so shady that I’m afraid to give them my credit card number, I would gladly leave GameFly is there was a suitable alternative. Recommendations anyone?
< /RANT >
{ 01.18.08 at 10:29 am }
Dear Dane, I am a GameFly employee and I am writing on behalf of GameFly. While you certainly did not receive the typical GameFly experience, please email GameFly customer service to the attention of GF Management so that we can review your account information and address the issues that you raised. Please include any issues that you have and email them to support@gamefly.com attn: GF Management.
{ 01.18.08 at 11:10 am }
Wow. Too bad the the guy who has the Goolge Alert setup for “GameFly + Review” doesn’t work in their warehouse or customer service department.
I’ll email them and post the results.
{ 01.18.08 at 4:39 pm }
dugg
{ 01.21.08 at 10:12 am }
Greg, way to use the same customer service bs in your comments as in your emails. “The gamefly experience” isn’t going to be different for just one guy, that doesn’t make any sense logistically. I don’t see how this would happen unless it pans out this way for almost every customer.
{ 01.21.08 at 10:13 am }
Also, thumbs up on StumbleUpon.
{ 01.21.08 at 11:51 am }
I agree with the long shipping time, but they are working on that, like with when you return a game, they get told that it is in the mail, so they send you the next available game. The games that aren’t available are ones that either suck, comes with peripherals, or are so good that you should be buying it anyway. All but one of the games they have sent me have been in perfect condition. I have tried another game rental service as well (I forgot what the name was) and it was cheaper, but it does not work nearly as well as GameFly. I also found this through StumbleUpon.
{ 01.21.08 at 11:57 am }
I used Gamefly a couple of years ago, and had the same problem. There is about 2 weeks time between each game. So, you can get roughly 2 games a month (assuming you play the entire game in one night, and put it in the mailbox early the next morning). That works out to about $12 a game. That’s like twice what it costs at Hollywood/Blockbuster, and you don’t have to wait with them. Netflix is great, because it’s fast. But with Gamefly, you’re not getting it fast, so it’s all con and no pro.
{ 01.21.08 at 12:02 pm }
Stumbled! Wow, seems like you’re having a crappy time with GameFly. We’ve had nothing but good luck with our games. They’ve all been in good, working condition and we’ve been getting games just a few weeks after their release.
Maybe you’re just the guy behind us in the queue and we’re the ones screwing you over.
{ 01.21.08 at 12:20 pm }
Wow, I can’t believe how retarded you people are. Gamefly is the best service out there, Im talking DAYS between getting my games not weeks. Its prolly because you retards are black and dont know how to use the internet, well.. get back to picking your cotton
Note from the Admin: Sorry to everyone who has to read this. Where do we draw the line though? Tell us:
{ 01.21.08 at 1:02 pm }
I had Gamefly a while back and had all the same problems. I made a long list of games i wanted to try and I ended up only ever seeing 4 of them because shipping was soo slow. Out of the 30 days in the month I only had a game for 5 of them. I ended up canceling my subscription but am still plagued by renewal emails from them. Maybe if they weren’t so terrible at what they do i would actually give them my money.
{ 01.21.08 at 1:06 pm }
Wow what kind of site allows people to publicly post racist comments about people they know nothing about? Too bad all brain matter is grey no matter what your nationality moron. Funny thing is I believe every black person in this world must have more smarts than your whole family cause it appears you live in some stick shack in hickville usa. Ban his isp provider…
{ 01.21.08 at 1:15 pm }
Wow, I’m impressed to see everyone feels the same cause you know what…so do I, I was a customer with Gamefly when it first started then I cancelled…Then I joined back with them hoping things had improved about a year and a half later….Nope…What they need is more distribution centers and more inventory…
{ 01.21.08 at 1:50 pm }
Ha, this sounds exactly like what I experienced. They never have any decent games, I’m paying out the patoot for the thing and rarely get to play squat. Most games are scratched or unplayable. I finally just gave up, it’s easier and less stressful, and sometimes cheaper to just go to blockbuster or buy used games online.
It took forever to actually get anything, and what you get is always one of the games that was only in your queue because everything else was checked out…
{ 01.21.08 at 2:59 pm }
Dont know if its better, but its an alternative: http://www.gameznflix.com/
{ 01.21.08 at 4:48 pm }
I have had gamefly for a few months now and I think you guys are lucky. When I average it out I get 1.5 games per month. They are so slow and they take their time. I am going to cancel and go back to blockbuster.
{ 01.21.08 at 5:47 pm }
Yeah the delivery times were a major let down. But there is a way to SORT of minimize it and get your money’s worth.
Only rent well reviewed games that you would just play once and never again. When you run out of those drop the service and wait until Gamefly sends you a special offer to come back (but don’t use it until there’s at least two games you really want to play).
I’ve completed Grand Theft Auto Vice City, Brothers in Arms, Psychonauts, Mercenaries, Burnout 2 and Jade Empire for $45; less than the price of one of those games.
I only payed $25 for the first month then I got two offers to come back and only pay $10 for the first month.
($25 for the first month and two offers to come back, $10 for the first month).
{ 01.21.08 at 6:39 pm }
If anything, this is EXACTLY a typical Gamefly experience. After this same thing happened to me, I quickly ditched the service. They only have distribution centers in California, so if you live out there, no problem. If you live anywhere else, you’re pretty much out of luck. They’re a rip-off if you ask me. Better to drag your fat butt to the nearest brick-and-mortar rental than put up their crap-tastic customer service.
{ 01.21.08 at 7:41 pm }
At Gamefly Customer2 maybe you should go back to chugging beer and riding in you broke down ass red pick up truck..
{ 01.22.08 at 12:15 am }
I use Goozex, it’s more of a trading site though…I like it a lot and it’s free…hope that helps you out. As for your poll about Gamefly Customer2, it’s your site, do what you want…I will say that if that is tolerated here, you won’t be making many feel welcome
{ 01.22.08 at 1:50 am }
You can kind of tell that “Gamefly Employee” is posting under 4 or so names up there….. But anyway, I used gamefly before and had a TERRIBLE experience. Although my friend uses it and he loves it. He likes RTS games and I like FPS games. Maybe thats why? Availability wise I mean.
{ 01.22.08 at 6:02 am }
Greg’s comment is amusing. Everyone I’ve talked to who has used GameFly has had this same experience. Slow processing. Scratched games. I certainly did when I tried GameFly, which is why I canceled after about two months.
If anything is true, you’re experience is precisely the GameFly experience.
{ 01.22.08 at 4:44 pm }
see i have the best deal of them all i got a rich ass friend who has all the games so i just borrow them from him but yeah i hope that a burning cross crushes that dumbass redneck up there at his next kkk meeting
{ 01.22.08 at 7:42 pm }
To answer a few questions:
- Sadly Greg, in comment #1, doesn’t appear to have posted GameFly compliments from his work IP. His only post from work is the top one.
- I just chatted with Dane & he’ll write a follow-up. For now he’s busy over on GeekToob and with getting the new Engamer layout finished.
- We’ll do something about offensive, stupid, and spam comments. Akismet is a good solution but until someone figures out how to block stupidity as well as “\/iagra” we’re stuck in manual mode. For now ignore the trolls unless you’re playing WoW.
{ 01.22.08 at 8:32 pm }
I had the same experence. Also the envopoles were always wet for some reason. Like a heavy sweat was on it. It smelled. So i had to cancel my subscription after the 4 games i got were all sweaty, smelly, and did not work on my gamecube, nor my friends gamecube, nor my friends cousins’ gamecube….
{ 01.23.08 at 10:31 am }
I love the Blog police!
{ 01.23.08 at 1:55 pm }
I signed up for their free trial, i think it was like 10 days or something, i got the games on the 8th fucking day. Heres a tip GameFly… If your going to be shipping state wide, try putting your shipping location in the middle of the united states, not fucking California.
{ 01.23.08 at 6:29 pm }
i had a very similar experience as you did and I ended up emailing them (they have no phone number) and telling them to cancel my account then a few months later i was going over my statement that I had been charged for the past 3 months even though i sent an email followed up by a comfirmation request email and i was assured that the problems i was having would be fixed and, very “nicely” put it that he wasn’t canceling my account i then sent another demanding that the account was to be cancelled and I got an email from another person saying that the account was canceled we are very sorry that you canceled blah blah blah…. then i check it again next month and what do you know 19.99 AGAIN! so this time I am verbally intense and swearing and demanding a phone number, then a friend tells me i can cancel payment on my card and that solved that…. then my mother ( i don’t know how or why the got her number, im 23 years old) and supposably (i don’t know the exact details of the call) a woman from gamefly calls and was crying because i was so explicit in my last email… and my mom asked why I gave them her number and i didn’t so that is one thing that is beyond me to this day… and i still get these annoying emails from them that i mark as spam from GF asking me to come back and all this jazz and that the service would only be 9.99 instead of 19.99 and blah blah blah and i always mark as spam but they change their email address so they are tricky! all in all with my experience with game fly i’d say don’t even give them your email address much less your CC number!!!
{ 01.23.08 at 6:30 pm }
Not happy with them either - just sort of stuck with ‘em. This company used to be a great little firm run out of Aurora, Colorado by a couple of brothers that started it in their basement. Then they were bought out by Gamefly and all of the work that they had put into catering to their customers went out the window. Agreed, Gamefly takes FOREVER to receive games, and even longer to ship them. I’ve also had games not show up at their warehouse for weeks until I report them lost in the mail - then they suddenly find them in the warehouse, and I’ve been waiting weeks for a game that they apparently failed to check in. They are sloppy and disorganized, and need to automate their processes. How about opening a shipping center in the midwest, and maybe on the East Coast, too? Or would that reduce the profit margins too much…… I guess they can think about their profits when all of their customers have left them. It’s only a matter of time before somebody like Netflix gets this right, and I’ll be the first one to sign up.
{ 01.23.08 at 6:38 pm }
i agree joe i think its all about profits for them now, after i cancelled their payment on my card the bank notified me they tried to charge me 59.99 X 3 the amount of game supposably i was to return- only problem was they were sent back months ago!!!!!!!
{ 01.23.08 at 8:15 pm }
Gamefly Customer2,yo, you are a racist piece of crap. you are the kind of person that makes others do rash and violent things. does dane even sound like a black persons name? (sorry, not to be stereotypical, but it doesnt) now, back to the topic. somehow, when this whole game rental netflix-type thing came out i just KNEW that there would be problems with it. i mean, the price itself is bad enough and the location of the shipping depot is stupid. it should be in a central location in the country, not in california. and like all customer support, i doubt that “the gamefly experience” is going to be any better. word to the wise dane, go to Gamestop.
{ 01.23.08 at 9:03 pm }
Exactly my train of thought. I had believed I was the only one with that much crap against Gamefly. The wait times are so terrible that when I returned my copy of Final Fantasy XII, I assumed the thing had been lost in the mail when there was no response for a week. Not that the online customer service fixed my problems or gave me answers. This service might be worth about half the price it costs, because I actually felt bad about returning games just because I might not get them back for another couple of weeks.
{ 01.23.08 at 11:02 pm }
I dunno if anyone said this or not. But I used gameznflix.com way back on my xbox1. They didn’t have alot of the greatest titles but its been awhile since I used them and the 360 section made the xbox section insecure about its manhood. And plans were at least 10 bucks cheaper for the same amount of games. I’d say it took about 6-8 days from mailing to receiving
{ 01.24.08 at 7:44 am }
Shame your not in Europe, you could use love film. Get Blu-Ray and PS3 titles with no problems. They sent me yesterday Burnout Paradise and Uncharted, sweet. Generally if I send something back, two days later I’ll have something else.
{ 01.26.08 at 8:59 am }
I’m not one to comment on blogposts of someone I don’t know, but I did find this: http://video-game-rental-review.toptenreviews.com
Looks like Gamerang might be something to look into.
{ 01.26.08 at 8:40 pm }
I can’t stand Gamefly. Your experience here is precisely why. I have personally told several people NOT to try Gamefly for all the reasons you listed. They are a horrible company.
{ 01.26.08 at 11:32 pm }
Personally, I’ve had a great experience with GameFly. Just recently I sent back Armored Core 4 on Thursday, they sent me an email saying they received it on Friday, then just yesterday in the mail I received my new game. The whole transaction took 3 days. It has been like that for me the past couple times I’ve sent games in too. Never, ever, have I waited more than a week for a game.
{ 01.27.08 at 5:31 pm }
I was a customer of GameFly a couple of years ago, too. After a while, I realized it was baloney, as I was only getting a couple of games a month, just like the rest of you. Why can’t they ship like NetFlix? Then it would be worth it.
{ 01.28.08 at 12:45 pm }
I haven’t tried GameFly specifically because I was afraid of all the things mentioned above happening. Glad I stuck to my gut…Blockbuster and Hollywood Video are so much less stressful…get the game I want Today instead of a year from now…
Jeff, I’m assuming as they stated above, that you probably live in California? Since that’s where their one and only distro is located, I’d be even more ticked if I didn’t get things done almost instantly.
Blu-Ray was mentioned above….to be honest, I don’t get why people are so hyped about BR’s. Yea I understand that they hold godly amounts of data, but HD DVD movies have just as good of quality for nowhere near the steep price of a BR. I mean…if I’m going to pay $50-60 for a disk, it’s going to be for a game, not a movie heh. They are definitely superior to HD DVD’s due to the much larger storage, but until the price can be brought more in-line with other forms of DVD’s, I think they should be the exception rather than the rule…unfortunately so many movie and game companies want these disks (even though they only use a fraction of the storage space) just because they want to be able to charge the crazy $$ *cough* Sony *cough*.
Sorry, that was a bit off-topic, but really all GF has to do is open a few more distro centers and get their ’schmoozers’ working on the game distributors. Get some deals on bulk buys of new releases so they can always have at least a small stock available of the hot titles at all of their warehouses. If they manage to do this before everyone outside of Cali leaves them, then they might just save their company.
Spending all that money on those stupid commercials probably doesn’t help either.
{ 01.29.08 at 10:41 am }
Stumbled and a thumbs up, no one should up with a service this shoddy.
{ 01.29.08 at 11:55 am }
Gamefly is fine with me. They’re a bit slow, but I save a lot of money renting through them. Plus they keep adding services. The Trade-In thing is pointless (have to pay shipping), but the Keep It Now option is nice.
{ 01.29.08 at 12:38 pm }
My boyfriend and I have stuck with Gamefly for a few months now. Living in Alaska, we (strangely) have better shipping times than others, but not by much. Sometimes we get games within a few days, and others… well, lets just say I’ve reported more than a few games missing after waiting a week for them to arrive after being sent out.
While definitely not the best service, Gamefly is still, sadly, our best way to get games. Not exactly a big selection in town here, unless you like crappy sports games.
Definitely agree that Gamefly needs to upgrade their service though. If they could do what Netflix does and have a few different sites to ship from across the country, they’d probably get a lot better reviews…
{ 01.29.08 at 7:39 pm }
thinking about joining gf. i live in CA so it might not suck… but the only positive comments ive seen about it are really cheesy, and obviously made by someone who works there, so i think ill pass. BTW gamefly customer 2 is part of the reason that everyone hates america!!! You give a bad name to everyone in the u.s
{ 01.30.08 at 2:51 am }
“I’ve completed Grand Theft Auto Vice City, Brothers in Arms, Psychonauts, Mercenaries, Burnout 2 and Jade Empire for $45; less than the price of one of those games.”
Strange, I work in a video game store and those can be bough used for around 30$ maximum, maybe at most 45 new?
{ 01.30.08 at 5:43 am }
I agree with you completly. That is why i rent from blockbuster now. I had the same exact experience as you and not having a cust. service phone number drove me f***ing nuts.
Gamefly SUCKS and they are to expensive anyway.
{ 01.30.08 at 4:12 pm }
i steal the games to make me feel better about the shitty service
{ 01.30.08 at 4:16 pm }
“Strange, I work in a video game store and those can be bough used for around 30$ maximum, maybe at most 45 new?”
He said he used the service back when those games were new. Read the whole post before commenting next time.
{ 01.31.08 at 12:37 am }
k, im sry about that that really blows man, i am actulyl currently annoyed at gamefly, not really gamefly but the shady post office we have down here, i put video game in mailbox, week later… no new game still shipped at home according to gamefly…. Sent email and calling them tommorow, there number is…. 1-888-986-6400 try calling this and talking to them about your problem.
{ 01.31.08 at 3:42 pm }
Justin,
I’m from the Pittsburgh area. Yes there’s a distribution site nearby, but like I said, I haven’t had a problem with their service. I mean, if you live farther away from a distribution site, it would make sense that it would take longer for the mail to travel, them to recieve it, process it, get you the next game. And to be honest, where I live there’s not much else. I’d rather pay 15 bucks a month to get a few games than buy one for 60.
{ 02.01.08 at 12:33 pm }
Agreed! I’ve never understood why the games don’t get here nearly as swift as Netflix. Same size, same concept.. maybe they’re just greedy with the money for shipping? In which case I would readily jump ship with you, once a GOOD version of GameFly gets started. Or you were right and they employ monkeys. Big, slow, lazy monkeys. Either way it sucks, but the video store games are worse and the constant buying-returning with places like GameSwap ends up costing you time and the selection is wont to change.
{ 02.01.08 at 6:02 pm }
who buys games? Arrrrrrrrrrr
{ 02.01.08 at 9:15 pm }
that blows.
{ 02.01.08 at 11:45 pm }
I’ve been having these exact same problems and thought I was surely in the minority and service would hopefully get better. Now that I see it’s the same for everyone, I’m canceling my account.
{ 02.03.08 at 9:19 pm }
You should join goozex. It’s a game trading service that is cheap and reliable. I use it to get older games I love to play and can trade old ones away. May not be the best way to get new games though. I was wondering how gamefly was working. I use netflix and love it even to buy old movies and such. maybe they should sell gamefly their distribution techiques.
{ 02.05.08 at 5:29 pm }
Gamefly is complete garbage, Just get the monthly plans at the chain video stores. Then you can at least get the new games and not wait 10-12 days for a new game.
The first month I had gamefly I thought it was great, The day I would mail it back I could go on-line and see that they had it marked under quick-return and would then ship out a new game that same day.
Then after that first month suddenly it takes them 8 days to get a game back, I still mailed them back from the same post-office so why all the sudden no quick-return?? Then I would wait 3-4 days for them to ship a game, and another 5 to get it. They are in pennsylvania and im in NY so why it takes that long I dont know. I would check my Que and the games at the top of my list with high availability wouldnt ship but the older one on the bottom of my que saying low availability does get shipped.
Avoid gamefly at all costs they are rip-off artists. Even if you payed full rental price at blockbuster you would make out seeing gamefly takes so long to swap games you can only trade 1 time a month unless you play a game for 1 day then mail it back then you might get 2 trades
{ 02.08.08 at 2:51 pm }
I used Gameznflix for a while, but I had the same experience that you’ve had with Gamefly — the queue would sit idle for days, sometimes over a week, before anything was shipped. Additionally about 25% of the time the game would be broken (a cracked disk).
{ 02.08.08 at 3:26 pm }
If you don’t want to play those games, then why put them on your list?
Use some logic… if you only put the games you really want on your list, you’ll only get the games you really want.
{ 02.14.08 at 10:09 am }
If you’re looking for better customer service out of your game rental company, then I’d say check out Get Your Gamez - http://www.getyourgamez.com
The company was started by gamers - for gamers. Hope this doesn’t come across as spam - I’m in no way part of GYG, but I ‘know’ a few of the folks from there through a gaming community (pregamelobby.com). They’re great guys - fun to game with - and everyone from PGL who’s a GYG customer has always had GREAT things to say about their service.
If you’re a renter, might be worth checking out!
{ 02.15.08 at 5:28 pm }
@Marc - It totally comes across as spam, but we hate Gamefly so much that we’ll let your comment stay anyway.
WTF though. Next time you stop by, try to use more acronyms.
{ 02.23.08 at 9:09 am }
i think you should .
{ 03.03.08 at 11:23 pm }
I seriously think Gamefly just hates some of you people. I’ve never had a problem with them. All the games I’ve gotten are like new with no damage. All the games I’ve gotten have come in 2-3 days MAX. Despite low availability listings, I’ve gotten several games that were “difficult” to obtain, such as Super Mario Galaxy two days after it’s listing on the site. The ONE (1) time there was a mix-up with the post office losing a game, they didn’t even accuse me of any wrong doing, said “Oh, that sucks. Don’t worry about it. In fact, here’s an EXTRA game for you.” and upped my games out to 3 at no extra charge.
Maybe they just do it to screw with douche-bags.
{ 03.08.08 at 11:40 am }
To: Hank
From: Someone who runs this site…
Lucky you.
BTW, why is a guy who sells a product like Nurba calling anyone a “douche-bag?” (And lighten-up, that link is free advertising for you there.)
Maybe Gamefly hates us all … but I still think you should keep your membership for a while and see how delivery throttling affects you.
{ 03.12.08 at 10:15 am }
I live in CA, and gamefly sucks here too. Takes 3+ days for them to receive a returned disc, even longer for them to send something else out (I have 30-odd games in my Q). The quick-return barcode thing has only ever worked once In my 6+ months with them.
But what it the alternative?
{ 03.25.08 at 4:52 pm }
I’ve had GF for approx 2 yrs now. Live in Fla. And during the first yr, i’d have to agree about the slow shipping/lack of inventory problem. I even signed up with Gottaplay during this time, didn’t cancel GF, but i exp the exact same delay’s. (if not worse) And then one of my returns was never received, and unlike Gamefly, Gottaplay’s policy is such that the acct holder is required to fill out several pages of a “mail tampering” report, and get this……..FAX IT back to Gottaplay.
And then they built a shipping center here in Fla at the end of last yr, and since then, all my games come with 2-3 days.
As for game avail….that also has seemed to improve dramatically, as my last 2mths of rentals have mostly been new releases, and even though it shows, “low avail” on the site, i’ll see that it’s been shipped within 48hrs or so.
For what it’s worth.
{ 03.29.08 at 5:27 am }
Are there any of these services that do it right? I just cancelled gameznflix after nothing shipped for 2 weeks although I had 33 items in my queue! They don’t have close to enough games to satisfy the demand. Customer service is a lot of fund with them too, you have to submit through this online form and the response is in their customer service portal. The fun part is I get the e-mail telling me they replied, but the portal shows no reply. Fun Fun.